KSI provides a robust capability for helping clients review, assess, and design modern, efficient, and effective service delivery and operating models aligned to your target business outcomes and metrics.
- Service Operations Review (functional, operational, technical)
- Global /Regional Delivery model design
- Functional Role Assessment and Alignment
- Sourcing and Vendor Review
- Process Assessment
- Service Levels and Service Delivery Metrics
- M&A Support
As an experienced-based consulting firm, we recognize the needs, expectations, and requirements organizations have for their HR, IT, and Finance systems in enabling business outcomes. KSI has helped HR, IT, and Finance professionals define their technology strategy, requirements, and overall business outcomes by providing one of the most comprehensive frameworks for helping companies address their cloud and/or outsourcing needs.
- Business Objectives Assessment
- Requirements Definition
- Sourcing and Services Needs
- Vendor Evaluation and Fit Gap Assessment
- Market Analysis
Developing a comprehensive business case can require a significant amount of time and effort depending on an organization’s internal approval process and financial requirements. In addition to the effort required to adhere to internal processes, the client must also validate and analyze the extensive information provided by vendors to create an accurate business case summary. KSI provides the following support in helping our clients evaluate and select the best-fit technology while addressing future implementation impacts.
- Vendor Side-by-Side Results
- Best Fit Vendor Comparison
- Projected 5 year Total Cost of Ownership (TCO) and Value Proposition
- Recommended Transition Timeline and Considerations
KSI Offers Project Readiness Services
For many clients implementing a new technology it will be necessary to utilize a 3rd party professional services partner with product expertise assist in deployment. These projects often involve various upstream and downstream systems, on-going operations, and have broad exposure across the client’s organization. Many organizations recognize the value in having a strategic service partner like KSI to manage risks across the entire program – leveraging our experienced team to represent the client’s best interests and stay focused on the broad project objectives and success.
(Client Side PM and Advocacy)
KSI offers extensive capabilities that help you run, manage, track, and deliver successful project outcomes. We bring a comprehensive, experienced, and analytics driven approach to running and leading programs.
For many large Technology driven projects, clients rely on the Systems Implementation (SI) partner to run the project. However, technology projects often involve systems, vendors, and services far outside the SI’s scope and experience. Clients have shifted from putting all their eggs in one basket to leveraging experienced consultants who represent the client’s best interest and focus on the broad project objectives and outcomes.
- Experienced Consultants
- Project Planning and Management
- Program Governance
- Integrated Project Collaboration Tools
- Real Time Projection Management and Analytics Tools
- Resource Planning
Process optimization and outcome based operations is just one of the ways we help our customers define and design results driven business processes.
- Process Analysis
- Process Documentation
- Process Redesign
Driving Business Outcomes
Stakeholder buy-in, communication, training and organizational structure are essential to successful technology-based business transformation. KSI blends expertise, best practices and proven techniques with your internal resources to achieve seamless adoption of change throughout the enterprise. Ensuring projects are efficiently managed and successfully executed leads to sustainable results.
Our capabilities include:
- Stakeholder Engagement
- Change Audience Assessment
- Change Management Strategy
- Change Management Plan
ADOPT is KSI’s leading digital enablement and adoption offering that provides fully integrated in-application content, training materials, videos, searchable “how do I” information that allows your user to quickly effectively and efficiently leverage your technology investment.
- Reduce the number of calls to IT
- Reduce the calls to your HR function
- Leverage KSI’s ADOPT offering to maximize your technology investment.
ADOPT inherits your users application security credentials to provide specific, targeted, page level content to provide an enhanced experience.
In addition, ADOPT delivers integrated adoption analytics pulling from your technology solution and our integrated analytics engine.
KSI’s ADOPT offering complements our Change Enablement and Management services. We provide comprehensive and targeted transformation services.
As clients continue to look for ways to provide more efficient and effective operational services within their organization, Shared Services/Service Center delivery is a key focus of business transformation. Whether improving and optimizing your existing service organization, changing as a result of a new technology, outsourcing your services to a 3rd party, or creating a Shared Services/Service Center support team, KSI can help.
We bring a comprehensive approach that addresses People, Process, Technology, and Governance to provide the best user experience.
- Organization Design
- Resource Planning
- Process Design
- Outcomes and Measures
- Service Center technology
- Case management and document management
- Governance and Reporting