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  • About KSI
  • Services
    • Project Readiness
    • Technology Strategy
    • Business Case Development
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    • Digital Adoption
    • Project Management
    • Service Delivery
    • Business Process Design
    • Shared Services & Service Center Design
  • Digital Adoption
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Client Success Stories

We can tell you that ADOPT is the most innovative, complete Digital Adoption product in the market today, but we would rather let our clients share their stories.

"Understanding the training courses needed for each client audience was only the first of the training decisions to be made."

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"With the communication and training efforts outlined by KSI, the company received a targeted execution plan that would achieve Change Management success "

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“With ADOPT, our business can now start to measure the value of the change effort and investment in technology.”

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“ADOPT helped the diverse Siemens workforce use the SuccessFactors tool more effectively.”

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  • Why Digital Adoption?
  • About ADOPT
  • Compatibility
  • Pricing
  • Trends
  • Success Stories
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Menu
  • Why Digital Adoption?
  • About ADOPT
  • Compatibility
  • Pricing
  • Trends
  • Success Stories
  • Contact

 

Why Digital Adoption?

 

Digital Adoption has the power to transform your organization. Companies invest millions in technology to simplify work, increase speed, and improve accuracy. The investment in ensuring that people understand and are easily able to use the technology tends to receive significantly less attention. Digital Adoption capitalizes on the connection between people and technology and unleashes the full potential of your technology investment. Successful Digital Adoption is much more than simply showing users how to perform tasks. It drives the right behavior, the right user experience, and the right outcomes.

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About

ADOPT is the most innovative Digital Adoption solution in the market today.  It extends your existing cloud platform to deliver in-application communication, updates, and end user training– all without your users ever having to leave the application.  ADOPT improves the user experience, accelerates user adoption, and significantly reduces back office administration. ADOPT creates the end user value statement to match the technology business case.

Proven Customer Success

We’re not the only ones to recognize the unique capabilities of ADOPT. Some of the world’s leading companies have implemented ADOPT.

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By The Numbers

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Read about our Client Success Stories

How Does Work?

ADOPT integrates with your cloud applications and uses the system structure already in place to provide a user experience specific to the individual. It works seamlessly within your technology platform(s) and calls on a combination of user role, location, and language to deliver specific answers when the user wants to receive them. Answers may be in the form of announcements, instructional guides, videos, reminders, online courses or any other content format that resonates with your employees. ADOPT is not obtrusive but is always one click away when the user needs it anywhere in the application.

For End Users

  

Information is available on demand so, as users learn the system, they can choose when and where they need support.

 

Information exchange is a two-way street with ADOPT

For Leaders

When you need to call attention to specific events and activities, ADOPT enables you to direct the audience’s attention to the knowledge and behaviors needed to achieve business objectives.

ADOPT’s range of user support is not limited to a “one and done” approach. We enable your organization to keep pace with the ever-increasing speed of change. As your technology tools expand and as systems are frequently updated, ADOPT grows with your technology without the need for add ons and extras. Not only does ADOPT ensure a successful introduction to your technology but it also adapts to new processes and capabilities as they are introduced through the lifecycle of your technology systems.

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Features & Functions

Prepare

Educate project teams and end users about the changes to come

Launch

Accelerate employee understanding

Live

Optimize and sustain adoption of technologies to maximize ROI

ADOPT delivers real time value to your user and for your technology. Whether you are just beginning your implementation,  you are about to go live, of if you have been live for awhile, ADOPT is there for your users as well as for your administrative support teams.    

ADOPT provides multiple components  to teach your users how to become more self-reliant in the self-service space.  All ADOPT components are presented as seamless experience that appears as a part of the application. 

Split Screen

Delivers targeted information to assist users

Trails

Step-by-step guidance for processes that have to be right

Smart Pages

In-application, targeted messaging to the end users

Core Analytics

Use to analyze user trends, behaviors, and patterns

Content Cloud

Manage all system content from a single cloud repository

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Cross-Platform Capabilities

ADOPT™ works with

Oracle® Workday® Salesforce® SAP Success Factors® SAP Ariba® ServiceNow® Cornerstone® Kronos® Ultimate Software® CoreHR® Lumesse®

ADOPT can be applied across multiple applications to support a consistent user experience across one or more technology systems.

Ask us about ADOPT and your Technology Applications

Pricing

What's Included?

ADOPT is a subscription-based solution that adapts to the size of your organization and delivers support through your technology lifecycle.

Simple Technical Setup

  • ADOPT is typically ready to launch within 6-10 weeks
  • ADOPT can be enabled on most SaaS systems to guide users across any combination of solutions and create a connected end-to-end user experience
  • Set up includes administrator training so your own resources manage content delivered through ADOPT
  • Enabled through a browser extension-– not another system implementation– dramatically reducing hours required from technical resources
  • Can be integrated with your Single Sign-On (SSO) and with Workday to present a seamless user experience where the right content appears for the right audiences within the Workday screens

ADOPT Component Configuration

  • Content Cloud
  • Split Screen
  • Smart Pages
  • Training Page
  • Trails
  • Core Analytics

ADOPT Technical Delivery

  • ADOPT Browser Extension Development and Testing
  • ADOPT Browser Extension Testing
  • Verification and Testing for All ADOPT Modules

ADOPT Content

  • KSI Content Customization*
  • Content Loading and Mapping*
  • Content Testing*

*Content customization, loading, mapping, and testing is included when KSI Workday content option is included in ADOPT implementation.

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Digital Adoption Trends

Digital Adoption encompasses many facets of Technology, Change Management, Measurement, and User Experience. Learn more about the latest Digital Adoption data, trends, and opinions in our Adoption Info Hub.

Top 5 digital adoption strategies

Digital adoption has become a priority for every organization looking to capitalize on their digital transformation project.  However, the majority of organizations are experiencing adoption

June 25, 2019
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We are happy to provide you with more information about ADOPT.  Please tell us a bit about your Digital Adoption interests and we will respond to you right away.

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KSI is a leading and trusted global business transformation firm with proven products that help organizations plan, define, and implement comprehensive and effective change.

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