Digital Adoption has the power to transform your organization. Companies invest millions in technology to simplify work, increase speed, and improve accuracy. The investment in ensuring that people understand and are easily able to use the technology tends to receive significantly less attention. Digital Adoption capitalizes on the connection between people and technology and unleashes the full potential of your technology investment. Successful Digital Adoption is much more than simply showing users how to perform tasks. It drives the right behavior, the right user experience, and the right outcomes.
ADOPT is the most innovative Digital Adoption solution in the market today. ADOPT extends your existing cloud platform to deliver in-application communication, updates, and end user training– all without your users ever having to leave the application. ADOPT improves the user experience, accelerates user adoption, and significantly reduces back office administration. ADOPT creates the end user value statement to match the technology business case.
We’re not the only ones to recognize the unique capabilities of ADOPT. Some of the world’s leading companies have implemented ADOPT.
Established global success
Well designed. Well Tested. Well Received.
ADOPT integrates with your cloud applications and uses the system structure already in place to provide a user experience specific to the individual. It works seamlessly within your technology platform(s) and calls on a combination of user role, location, and language to deliver specific answers when the user wants to receive them. Answers may be in the form of announcements, instructional guides, videos, reminders, online courses or any other content format that resonates with your employees. ADOPT is not obtrusive but is always one click away when the user needs it anywhere in the application.
Information is available on demand so, as users learn the system, they can choose when and where they need support.
Information exchange is a two-way street with ADOPT
When you need to call attention to specific events and activities, ADOPT enables you to direct the audience’s attention to the knowledge and behaviors needed to achieve business objectives.
ADOPT’s range of user support is not limited to a “one and done” approach. We enable your organization to keep pace with the ever-increasing speed of change. As your technology tools expand and as systems are frequently updated, ADOPT grows with your technology without the need for add ons and extras. Not only does ADOPT ensure a successful introduction to your technology but it also adapts to new processes and capabilities as they are introduced through the lifecycle of your technology systems.
Educate project teams and end users about the changes to come
Accelerate employee understanding
Optimize and sustain adoption of technologies to maximize ROI
ADOPT delivers real time value to your user and for your technology. Whether you are just beginning your implementation, you are about to go live, of if you have been live for awhile, ADOPT is there for your users as well as for your administrative support teams.
ADOPT provides multiple components to teach your users how to become more self-reliant in the self-service space. All ADOPT components are presented as seamless experience that appears as a part of the application.
Step-by-step guidance for processes that have to be right
ADOPT can be applied across multiple applications to support a consistent user experience across one or more technology systems.
ADOPT is a subscription-based solution that adapts to the size of your organization and delivers support through your technology lifecycle.
*Content customization, loading, mapping, and testing is included when KSI Workday content option is included in ADOPT implementation.
Digital Adoption encompasses many facets of Technology, Change Management, Measurement, and User Experience. Learn more about the latest Digital Adoption data, trends, and opinions in our Adoption Info Hub.
KSI 2019 Digital Adoption Survey
In The News
We can tell you that ADOPT is the most innovative, complete Digital Adoption product in the market today, but we would rather let our clients share their stories.
Please contact us to see ADOPT in action and allow us to customize a demonstration to address your company’s specific needs.
All fields with an * are required.